Refund policy

Last updated 30 September 2026

Cancelling before your order ships

Contact us through the contact form with your order number. If the order has not shipped, we cancel it and refund the full amount you paid, delivery included, to the card you paid with.

Changing your mind after delivery

If you bought as a consumer in the EU, you can withdraw from the purchase within 14 days of receiving the goods without giving a reason. Tell us through the contact form first; we reply with the return address. Send the item back within 14 days of telling us.

We refund the price of the returned items and the standard delivery charge you paid, no later than 14 days after we receive the items back (or proof that you sent them). We may reduce the refund if an item has been handled more than needed to check it works.

Faulty or damaged items

If something arrives damaged or develops a fault, contact us with your order number and a short description. Your legal rights for faulty goods apply in addition to the warranty shown on each product page.

How refunds are paid

• Refunds go back to the card used for the order, through our payment provider Trezuz.
• They are made in euros, the currency you were charged in, even if you browsed prices in US dollars.
• If you used a promo code, the refund is the amount you actually paid.
• Your bank may take a few working days to show the refund on your statement.

See also delivery and returns and our terms of sale.